Terms & Conditions

Online shopping terms and conditions

Definitions

“Black Excuse”, “we”, “us” and “our” refers to Black Excuse (Pty) Ltd

“You” refers to you, our customer, who buys from us online.

“Third party provider” refers to any one of the companies that we have teamed up with to sell you their goods on any Black Excuse website.

“Online shoppers” refers to our customers who buy goods from us online over the internet using a web browser.

1. GENERAL

These are the terms and conditions that apply when you buy goods from us online (“Online Shopping Terms”). The Online Shopping Terms must be read together with the terms and conditions that apply to the use of our website www.blackexcuse.co.za, the terms and conditions relating to delivery and returns as well the specific terms that apply to certain kinds of goods. Those terms and conditions are incorporated into these terms by reference.

2. ACCEPTANCE

When you buy goods from us online, you agree to and accept all our terms and conditions. You also agree that Black Excuse and its third party providers may send invoices to you electronically.

3. YOUR ONLINE PROFILE

When you register as an online shopper, you will have to create an online profile. This includes selecting a user name and choosing a password. You will be asked for your credentials (your user name and password) every time that you shop online with us. It is your responsibility to keep your credentials private and secure and not share them with anyone. Only authorised users may access their online profile with their credentials. We accept no liability for any damages or losses that you may suffer from the unauthorised use of your profile.

4. GOODS AND PRICING

4.1 Goods subject to availability: All goods displayed on our website are subject to availability. If any goods you ordered are not immediately available or are not available at all, we will let you know as soon as possible. Goods are only available for delivery in South Africa.

4.2 Price: The stated prices on our website are in South African Rand and are only valid and effective in South Africa.

4.3 Display: We will use our best efforts to accurately display the goods, specifically regarding their colour, description and price. Please remember however that the way you see the goods is also dependent on the device that you are using to access our website and we cannot guarantee that the goods you receive, will look exactly as you have seen it.

4.4 Orders: Your transaction will only be completed and you will become the owner of the goods:

once we receive payment from you, and

when the goods that you have ordered have been delivered to you (or when you have collected the goods).

Once this happens, the transaction is complete and you assume all risk and full responsibility for the goods. We reserve the right to not process an order or to cancel an existing order (partially or completely) if there has been an error. Errors include the goods no longer being available, incorrect price or description of the goods. We will inform you of such errors as soon as we become aware of them. We will refund you the Rand value that you have paid, only if you have already paid for the cancelled order. We will not be liable for any other loss or claim relating to a transaction based on any error. We are not bound by any incorrect information about goods that are on our third party providers’ websites.

5. CANCELLATIONS

You may in certain instances cancel your order. You can cancel your order before it is dispatched for delivery by clicking on the “cancel” button in your order summary. You can find your order by simply typing in the email/cell number used when placing the order and your order number into the form at the bottom of the site. If you cancel an order and the goods have already left our distribution centre, you will be liable for the delivery fee and a cancellation fee of 10% of the price of the goods. We can only process refunds once we have confirmed that the goods have been returned to our distribution centres. If cancellation of an order is initiated by us, no cancellation fees will be payable. Please contact us at 061 512 6179 if you have any queries regarding cancellation.

6. PAYMENT

We only allow our customers to pay via EFT Direct to our account or cash in delivery, in order to minimize the security threads.

7. GENERAL

We are entitled to amend these online shopping terms and conditions, at our sole discretion, from time to time. We will notify you of changes to these terms.